Returns

RETURNS

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Lux Beauty return policy lasts 14 days - if 14 days has pasted we cannot offer a refund or an exchange.

Lux Beauty will accept returns if a product is deemed faulty due to postage or manufacturing (must provide proof of damage). For health and safety reasons we are can not accept returns on opened/used items.

Please note that Lux Beauty will not accept returns for:

- If the item/s were purchases while on sale or part of a promotion/bundle.

- Simply change of mind.

 

HOW TO RETURN YOUR ITEM:


To complete your return, you must provide a receipt or proof of purchase. 

PLEASE EMAIL US TO NOTIFY THAT YOU WOULD LIKE TO RETURN AN ITEM/S - luxbeautybymeg@hotmail.com

For products deemed faulty or damaged:
Once your return is received, we will notify you that we have received your returned item and we have approved or rejected the refund after inspected.
If you are approved, then your refund will be processed to original method of payment.

Sale items:
Only regular priced items may be refunded, please note SALE items CANNOT be refunded.

Shipping costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lux Beauty can not guarantee that we will receive your returned item, so we do recommend adding tracking when shipping. 

Processing time:

- We process all of our returns within 7 Days of receiving the item(s) back.

- You will receive an email approving your return once it has been received and inspected

- Domestic returns by regular post can take up to 7 days, while express post can take up to 3 days.

Credit notes:
- Credit notes are valid for 12months from the date of issue.
- Credit notes we can only be used on our online store and not at our market stalls/salon store.

why ivy Ila:

I have been in the beauty industry for more than twelve years, and all throughout this time, it has been a dream of mine to launch my own beauty label. 

After years of researching what’s on the market, what sells, for what price point, sustainable packaging and what’s missing; this led to the birth of IVY ILA!

So much pure love, frustration, passion, hard work has gone into these two products and I can honestly say it’s been all worth it because these products simply sell themselves!

The range consists of a gentle body polish (exfoliant) and a soothing body custard (lotion) currently being offered in twelve different fragrances.

All of our products are vegan, cruelty free and of course Australian made. They are all packaged in a frosted matte black glass jar with an aluminium lid; complete luxury. Our labels are made of matte vinyl. This not only makes them suitable for storage in the bathroom as they are completely waterproof, but also allows our jars to be upcycled and repurposed once the product has been used. 

And this is just the beginning of IVY ILA.