1. Validity
All gift vouchers are valid for 12 months from the date of purchase. Expired vouchers cannot be redeemed or extended.

2. Redemption
Gift vouchers may be used toward any services or products offered at via rey. Bookings are essential and subject to availability. Please mention your voucher at the time of booking.

3. Non-Refundable & No Cash Redemption
Gift vouchers are non-refundable and cannot be redeemed for cash or refunded, in part or full. They may be transferred to another person but remain the responsibility of the holder.

4. Partial Use
If the full value of the voucher is not used in one visit, the remaining balance may be used on a future visit within the validity period.

5. Lost or Stolen Vouchers
via rey is not responsible for lost, stolen, or damaged vouchers. Please treat your voucher like cash.

6. Cancellation Policy
Standard cancellation policies apply. Failure to attend or provide adequate notice (e.g. [24 hours]) may result in the voucher being voided or a cancellation fee deducted.

7. Pricing Changes
Prices for services may change. If the value of the voucher does not cover the full cost of the service at the time of redemption, the difference must be paid by the client.

8. Promotions & Discounts
Gift vouchers cannot be used in conjunction with other promotions, discounts, or special offers unless stated otherwise.

9. Digital & Physical Vouchers
Both digital and physical vouchers are accepted. Vouchers must be presented at the time of redemption (printed or on a mobile device).

For any questions regarding your gift voucher, please contact us on 0435233806.

At VIA REY, your safety and wellbeing are our top priority. To ensure all treatments are performed safely and effectively, we require clients to disclose any relevant health information prior to their appointment.

1. Client Responsibility
Clients must inform us of any medical conditions, allergies, skin sensitivities, injuries, or medications that may affect their treatment. This includes (but is not limited to):

• Skin conditions (e.g. eczema, psoriasis, dermatitis)
• Allergies or sensitivities to products or ingredients
• Pregnancy or breastfeeding
• Recent surgeries or cosmetic procedures (e.g. injectables, peels, laser)
• Use of medications such as Roaccutane, retinoids, or antibiotics

Failure to disclose relevant information may result in adverse reactions, for which [Your Salon Name] cannot be held responsible.

2. Contraindications
Certain conditions or circumstances may prevent or restrict a treatment. These include:

• Open wounds, cuts, infections, or contagious conditions
• Severe skin irritation, sunburn, or active acne in treatment areas
• Recent cosmetic or medical treatments not yet healed
• Allergic reactions or unknown sensitivities

In some cases, we may modify the service or recommend postponing your appointment.

3. Patch Testing
Patch testing may be required for certain treatments (e.g. tinting, lash services, waxing, or new skincare products).

• Patch tests must be completed at least 24–48 hours prior to your appointment
• If a patch test is declined, the treatment may not be performed

4. Right to Refuse Service
For your safety, via rey pty ltd reserves the right to refuse or discontinue a treatment if we believe it may cause harm or is unsuitable based on your health information.

5. Pregnancy & Medical Conditions
Some treatments may not be suitable during pregnancy or for certain medical conditions. Please inform us when booking so we can advise on appropriate services.

6. Aftercare Responsibility
Clients will be provided with aftercare advice where required. Following these instructions is essential to minimise risk and achieve the best results. We are not responsible for adverse outcomes where aftercare advice is not followed.

If you are unsure whether a treatment is suitable for you, we recommend booking a consultation prior to your appointment or giving us a call to discuss.

Your honesty ensures we can provide you with the safest and most effective service possible.

To ensure we can accommodate all of our clients and respect our team’s time, we kindly ask that you provide a minimum of 24 business hours’ notice if you need to make any changes to your appointment.

This includes:

• Cancelling your appointment
• Rescheduling your appointment
• Changing or altering your booked services

Late Cancellations & Changes
Appointments cancelled or amended within 24 business hours will incur a 50% fee of the total booking, which is non-refundable. If a deposit has been paid, it will not be credited toward any future booking.

Same-Day Cancellations & No-Shows
Failure to attend your appointment, or cancelling on the day, will result in a 100% charge of the total booking, which is non-refundable.

Future Bookings
Failure to adhere to this policy may result in the refusal of future bookings at VIA REY.

At via rey, we are committed to protecting your privacy and handling your personal information with care and transparency in accordance with applicable privacy laws.

1. Collection of Personal Information
We may collect personal information necessary to provide our services, including:

• Name and contact details (phone number, email address)
• Appointment and service history
• Health information relevant to treatments (e.g. allergies, skin conditions)
• Payment details (processed securely via third-party providers)

This information is collected when you make a booking, attend an appointment, purchase products, or contact us.

2. Use of Personal Information
Your information is used to:

• Manage bookings and provide salon services
• Personalise your treatments and ensure safety
• Communicate with you about your appointments, reminders, and updates
• Process payments and maintain records
• Improve our services and client experience

3. Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored securely in digital systems or physical records.

4. Sharing of Information
We do not sell or rent your personal information. Your information may be shared with trusted third parties only where necessary, such as:

• Booking and payment system providers
• Legal or regulatory authorities where required by law

5. Marketing & Communications
With your consent, we may send you promotional offers, updates, or news about our services. You can opt out of marketing communications at any time.

6. Access & Correction
You have the right to access and request correction of your personal information. Please contact us if you would like to update your details.

7. Photos & Social Media
We may take photos or videos of treatments for training or promotional purposes. These will only be used with your consent, and you may withdraw consent at any time.

8. Cookies & Online Data (if applicable)
If you interact with our website or online booking system, basic data such as IP address or browsing activity may be collected to improve user experience.

9. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us: 0435233806

By using our services, you agree to this Privacy Policy.

We value your trust and are committed to protecting your personal information.

At VIA REY, we are committed to delivering high-quality results and ensuring your treatments are both safe and long-lasting. Proper aftercare is an essential part of achieving the best outcome from your service.

Client Responsibility
Following your treatment, you will be provided with professional aftercare advice specific to your service. It is the client’s responsibility to carefully follow all aftercare instructions provided.

Failure to adhere to aftercare guidelines may affect your results and increase the risk of irritation, infection, or reduced longevity of the treatment.

Results & Longevity
Treatment results can vary depending on individual factors such as skin type, lifestyle, home care, and overall health. While we aim to achieve the best possible outcome, results are not guaranteed and may differ from person to person.

Adverse Reactions
If you experience any unusual discomfort, irritation, or reaction following your treatment, please contact us as soon as possible so we can provide guidance and support.

via rey is not responsible for any adverse reactions or unsatisfactory results where aftercare advice has not been followed.

Products & Home Care
We may recommend specific products to support and maintain your results. While these recommendations are made in your best interest, the use of unsuitable or unapproved products may negatively impact your treatment outcome.

Maintenance Treatments
Some treatments require ongoing maintenance to achieve and maintain optimal results. We will advise you on appropriate timeframes for follow-up appointments where necessary.

By proceeding with your treatment, you acknowledge and accept responsibility for following all aftercare instructions provided.

If you have any questions regarding your aftercare, please do not hesitate to contact our team. We are here to support you every step of the way.